After using Ego products for 6 years the original 2.5 battery is still doing work today. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Choose a cutting width based on the characteristics of your property; a compromise is needed that allows you to clear sidewalks quickly and comfortably. The spool cap is nearly impossible to remove, and we again had to return the trimmer to Ace for help retrieving the string. Henderson. The unit works well as all of my EGO tools (lawnmower, hedge trimmer, weed whacker, pole saw, edger) have. Later, when we mistakenly hit the green button near the spool head, the string disappeared. Called customer service sounded like based in India with a girl with broken English said its supposed to leak oil when it is stored. Youll get tips and tricks on equipment set-up, preventative maintenance and safe usage of your EGO POWER+ tools and batteries. Over the past 2 years I have intermittently called and emailed, but now they are denying my request to fulfill their previous commitment, and they lie about my prior attempts to contact them. Cordless machines have a limited run time, usually less than 40 minutes. Enter a location to find a nearby echo repair center. For the best experience on our site, be sure to turn on Javascript in your browser. 2 x 7.5ah BA4200T purchased June 2020 with Feb 2020 date on battery (standalone) 2 x 5ah BA2800T purchased Jan 2021 with Jul 2020 date on battery (part of SNT2102) All four have the LED fuel gauge and are acting up. The Ego warranty system is great but tarnished by customers expecting free service for stuff out of warranty or never registered. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and immersion in water or other liquid), accidents, neglect or lack of proper installation, and improper maintenance or storage. For the best experience on our site, be sure to turn on Javascript in your browser. Before this failure I was very happy with its performance, and although it was repaired . I called customer and was informed that because I couldn't find my receipt that there's nothing that they could do for me. Called the only two listed as sort of within my area. Be the first to know about new products, innovations, and offers. Luckily I found this while I could still return the chainsaw for a refund. Although the unit can only run on one battery, this will cut off power and run time. The warranty period for routine maintenance parts, such as, but not limited to, ride-on mower seat, wheels, tires, anti-scalp wheels, brake disc, friction block, blades, trimmer heads, chain bars, saw chains, belts, scraper bars, rubber paddles, augers, skid shoes, blower nozzles, and all other EGO accessories is 90 days for residential purpose, 30 days for industrial, professional or commercial purpose. We've spent the last 10 years researching, developing, and perfecting our industry-leading POWER+ platform. Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. I will never buy another one after this. Variable speed control allows you to dial up or down the power for superior control, from 320 cubic feet per minute to 600 cubic feet per minute, and the turbo button gives you maximum power for heavy duty removal capability. EGO sent me to a warranty repair facility in Orlando (1 hour from my home). The store will not work correctly in the case when cookies are disabled. This warranty does not cover normal deterioration of the exterior finish, including but not limited to scratches, dents, paint chips, or to any corrosion or discoloring by heat, abrasive and chemical cleaners. When requesting warranty service, you must present the original dated sales receipt. Z6 STOCKIST DEALER. Customer Support. Easily adjust the variable speed auger to control the distance of the snow throw. What would you like to do? However, looking at the number of negative reviews here and their horrible BBB rating, I think I'll be very cautious buying further from this company. We see that youre on the North America site but appear to be outside the U.S. and Canada. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. 120 Ionia Ave SW. Grand Rapids, MI 49503-4195. Ryobi Technical Support Service in Usa. For Z6 specific support, 1-877-EGO-ZTRM (1-877-346-9876). Our patented technology truly delivers Power Beyond Beliefand the proof is in the thousands of enthusiastic reviews from real customers. Somebody in the warehouse has to create a shiping label." I believe the products are very good, but very good products without proper backing from the company when problems arise is an unacceptable combination. Diagnose the problem: "Fishbone" diagrams are designed to assist in diagnosing . Some states do not allow limitations on how long an implied warranty lasts, the exclusion or limitation of incidental or consequential damages, or the limitations on time to bring certain actions, so such limitations contained herein do not apply to individual consumers in those states. The Home Depot Service Center New Hampshire. Authorized EGO retailers are identified online at. Chervon North Americas maximum liability shall not in any case exceed the purchase price paid for the product. But the EGO Snow Blower can help. The mower will shut off when you release the safety bar. Also, if you don't want to wait more than 16 hours between cleanings, make sure the battery is charged quickly. The newer iterations of batteries with fuel gauge are terribly unreliable and customer service can't be lower. We see that youre on the North America site but appear to be outside the U.S. and Canada. For Z6 specific support, please call 1-877-EGO-ZTRM (1-877-346-9876). Defective product will receive free repair. Be the first to know about new products, innovations, and offers. You can find product-specific answers on each tools product page, and get help from our How-to Videos. Service Location. 9:00am to 5:00pm EST. 5.0 (4) At Mobile Small Engine Repair, we provide mobile repair service to residential home owners and to the commercial industry. Email: sales@classicturfequipment.com Check out unbiased ratings of this tool from one of the top, product-testing organizations. About Google Maps. The EGO Power+ 56 Volt Lithium Ion 20-inch Push Mower delivers gas torque. View This Post. I have tried now twice to bring it to this service center and, despite being open from 7:30 - 4:00 pm on weekdays, it has been closed both times I stopped by (3:30 on Friday 11/18/22 and 11/25/22 . Sign up to hear about new Commercial Series tools and innovations. Certified service and repair centers, store centers locator. Two original non-fuel gauge 5ah BA2800 are fine without issues. Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. We have competetive pricing and provide excellent and prompt service. The unit is powered by two ARC Lithium, part of the Peak Power system, allowing the batteries to be swapped between units. Snow blowers come in a variety of sizes. For any properly and timely submitted warranty claim, if Chervon North America determines a product to be defective during the warranty period, the product will receive free repair or replacement as determined by Chervon North America. Be the first to know about new products, innovations, and offers. Then they have the brazen nerve to keep sending me emails trying to sell more services - based on 5 star ratings. Twice, they have made an order but failed to complete it. The plastic chain guard with tensioner has a plastic peg to anchor it in place, that broke in the first 2 weeks. I needed something light enough to carry onto my deck and it fit the bill. 10:00am - 6:00pm EST (Saturday and Sunday). An authorized service center will be selected to evaluate and repair the product if defective according to the stated warranty terms. Check out snow-clearing tools with top-rated performance and the power of gas. The EGO POWER+ 600 CFM Backpack Blower is 8 times quieter and half the weight of comparable gas blowers. 150 Mi. I've had the 18" chainsaw and until now it worked great. Find Local Service Center. The compact and lightweight design weighs 7.4 lbs. Press J to jump to the feed. For more information, please see our 4. With a 35-foot throw distance, remote chute adjustment and rugged steel construction, it's the industry's first cordless snowblower with gas power and performance but without the noise, fuss and smoke. Anyone can write a Trustpilot review. Omaha. Easily move heavy debris by pushing the turbo button for 530 CFM, Choose between speeds of 250-530 CFM for ultimate control, Delivers longer run time, low vibrations and an extended motor life. When requesting warranty service, you must present the original dated sales receipt. Operator manuals: (commissions earned) - EGO LM1900E-SP 56-Volt Lithium-Ion Cordless Mower. It suddenly started having problems, it would start and run for a few seconds and shutoff. It goes against our guidelines to offer incentives for reviews. Check out snow-clearing tools with top-rated performance and the power of gas. They have had battery QC issues for the last few years. July 1, 2021. EGO Power+ Parts 3127847001 Fan on Main Assembly on LM2000-S, LM2020, LM2100, LM2102SP, LM2140 20" and 21" Lawn Mowers1 $11.29$11.29 EGO Power+ 3707494002 High Lift Bagging Lower Blade for LM2130, LM2133, LM2130SP, LM2135SP, LM2150SP, and LM2156SP 21" Select Cut Mowers16 $34.95$34.95.Search: Ego Authorized Service Center. Plasmid pET15b-eGO-Matryoshka-LE-LP from Dr 9 AM . Takes all of 3 minutes. Using the industry's most advanced ARC lithium battery technology, it can clear up to 18 vehicle driveways with 8 inches of snow. We'd love to hear all the details. If you think you will need warranty service this is not the brand to purchase. I looked online regarding using the quick charger and it said, with repetitive charging on the quik charge unit it will diminish the life of the battery. 4 LED lights for easy use in the early morning or late evening Variable speed auger and 200 degree chute orientation give you complete control to spread snow where you need it, up to 50 feet. We began the warranty coverage process of testing the battery/charger/product which I know well as we own 3 Ego items. An authorized service center will be selected to repair the product according to the stated warranty terms. - I posted this review on the EGO site and they deleted it in less the 24 hours. For all customer service requests, please call 1-855-EGO-5656 (1-855-346-5656). What would you like to do? This warranty is void if the product has been used for rental purpose. Has anyone successfully ordered replacement parts for an EGO tool? Be the first to know about new products, innovations, and offers. Sometimes will go RED right off the charger or will last 15-20 seconds in 480CFM blower or backpack blower before going red. The Home Depot Service Center Nevada. Cutting Sulphur Dioxide emissions by around 25 tons and Carbon Dioxide emissions by 839 tons each year. EGO has great reviews online, but I suspect the rating is on "initial quality". Extremely difficult to get any help from this company. Click here to check your account. The store will not work correctly in the case when cookies are disabled. I thought these were good tools until something went wrong. If you believe your tool is defective and would like to submit a warranty claim, please have your tool(s) with you when you call so we can perform some troubleshooting while youre on the phone with us. If your product needs to be serviced while it's under warranty, you can take it to one of the manufacturer's authorized service centers, who will repair the product at no cost to you. industry leading 3-year warranty. For warranty service, please contact EGO customer service toll-free at 1-855-346-5656. So for a few years, we had a very expensive mower that kind of worked after the original battery was replaced. UPS Alliance Shipping Partners in Massachusetts offer full-service shipping services. Be the first to know about new products and innovations. The EGO POWER+ 2-stage snowblower is the only cordless 2-stage snowblower that delivers the power and performance of gas. The EGO POWER+ 21" Select Cut Self-Propelled Mower delivers performance . Don't believe the promotional video that shows how "easy" it is! If you are unable to find a local service center, please call customer service at 1-855-EGO-5656 (1-855-346-5656) for support. EGO Power+ SNT2102 21-Inch 56-Volt Cordless Snow Blower. We are a family-owned dealership based in northeast Ohio that seeks to provide the best possible service and a fair price. Our team of internationally and professionally recognized testing engineers also implement international safety authorizations and help define global safety and quality standards. Search their inventory, request a quote or browse their website to find your new golf cart. Contacted the company after trying with a DEALER who sells them got nowhere with EGO. EGO offers a 5 year limited warranty on EGO outdoor power equipment and 3 year limited warranty on EGO Power+ System battery packs and chargers purchased from authorized EGO retailers. *Commercial Series Tools include: LBX6000, STX3800, HTX6500, CSX3000, PPX1000, PTX5100, PSX2500, BHX1000, LBPX8000, **Commercial Backpack Battery & Commercial Charger: BAX1500, CHX5500. Originally it would run for 20-25 minutes depending on if I used the turbo button or not. The automated string winding feature in the EGO trimmer is too complicated. Sign up to hear about new Commercial Series tools and innovations. Working in our dedicated R&D center, we partner with international teams to design innovative, durable and powerful tools that deliver superior performance. My experience with there batteries, is to say the least very poor the main mower battery which came with the machine (and its not a big lawn) does not last the distance even when it says its full charged. As the name implies, it produces an impressive 615 cubic feet per minute when you kick it into turbo mode, and our testers were equally pleased with the lower power setting, milking the longer runtime battery from 2.5 amp hours (Ah). 2 years with registration completed within 90 days from date of purchase. Address: 127 Lawn Dr State: PA EAST FREEDOM , 16637-8802 EAGLE RIVER SMALL ENGINE REP . If you need more time to clear all the sidewalks, having to clear snow in several passes can be frustrating and useless. JavaScript seems to be disabled in your browser. What would you like to do? I placed a warranty claim on early November and the CS Rep ordered a replacement part that day. Visit our Contact Us page for additional ways to get help. For questions or warranty claims on the Zero Turn Riding Mower (models: ZT4200L, ZT5200L), please call us Toll-Free at 1-877-346-9876. Use the website to look for service centers. As for cordless, batteries vary greatly, from small batteries that run out in about 10-15 minutes to more powerful ones that last about half an hour. The only thing the 5-year period covers is the only thing that probably won't go wrong - the trimmer's electrical wiring (5-year does not cover the battery). Want reliability, look elsewhere. And with the patented Powerload technology . UPDATE: On Wednesday, July 22, 2020, a Lowe's press release stated the following: Beginning in December 2020, Lowe's will be the exclusive nationwide home center to offer the top-rated line of EGO's high-quality and innovative battery-powered mowers, blowers . Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. EGO uses the power of the industry's most advanced 56V, 5.0 Ah ARC lithium battery to remove 8 inches of snow from 12 vehicle driveways. The technology used in the EGO POWER+ system breaks the mold. Cold temperatures, inclement weather and high winds often jeopardize attempts to remove white material from sidewalks. I've been happy with my EGO products but I would discourage anyone looking to buy EGO products. All four have the LED fuel gauge and are acting up. We use dedicated people and clever technology to safeguard our platform. The roof of our Green Power Industrial Park features a 2-megawatt photovoltaic power station. An important consideration for a reason. For warranty service, please contact EGO customer service toll-free at 1-855-346-5656. 800-950-4458. Information provided by various external sources. Any of them can help you. For the best experience on our site, be sure to turn on Javascript in your browser. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View . Has anyone successfully ordered replacement parts for an EGO tool? It was great until the battery failed and because it was under warranty, I contacted them. EGO attempted to set them up as a service site while I'm standing there. July 22 Update: Lowe's Companies Inc. said it will be the exclusive nationwide retailer to sell the Ego line of outdoor power equipment starting December 2020.Lowe's, Home Depot's primary . They do NOT repair or service batteries. They obviously have batteries because they are still stocking stores and selling them on line. Give Praise. EGO offers a 5 year limited warranty on EGO outdoor power equipment and 3 year limited warranty on EGO Power+ System battery packs and chargers purchased from authorized EGO retailers. Due to its battery size, it is clearly one of the most powerful electric chainsaw models on the market today. After four months of ownership, around 40 hours of usage, the self propel motor unit on my Ego 21 Self-propelled electric lawnmower (Model LM2100SP) failed. I contacted Ego they said send us an email with proof of purchase. If you're a current EGO dealer or interested in joining our dealership program, please call: Be the first to know about new products and innovations. *Ace Rewards members spending $50 or more are eligible to receive free Next Day delivery on in-stock orders. This warranty is subject to and shall be interpreted according to Michigan law without regard to principles of conflicts of laws. These parts are covered for 90/30 days from manufacture defects in normal working conditions. Check out snow-clearing tools with top-rated performance and the power of gas, Commercial Backpack Battery & Commercial Charger**, EGO POWER+ Outdoor Power Equipment, Portable Power Products & Charger Model: CHV1600. 2201 Farm-to-Market 1187 #101. Posted on July 11, 2018. Online help is always available from our community of EGO users. For best results, choose lithium-ion technology. For the best experience on our site, be sure to turn on Javascript in your browser. Mega disappointed. (Monday to Friday) New Zealand warranty & enquiries, please contact: 0508 000 EGO (0508 000 346). Any action not timely filed shall be deemed waived. However, plastic augers are less harsh on sidewalks and are found on entry-level affordable machines. EGO Lawn and Garden Tools. I have called 8 times and every time I am told it will go out the next week. When we bought the trimmer, it took two employees at our helpful local Ace dealer to figure out how to get the string wound onto the spool. We stock all fast-moving parts on trucks. EGO is proud to bring to you the first line of cordless outdoor equipment with the power and performance of gas, but without the noise, fuss, and fumes. This has saved the equivalent of 1.5 gallons of gas per square foot each year. we also provide on site service and or repair. Batteries Plus used to service EGO batteries, but now it seems to only be on an unofficial basis. Innovation runs right through every aspect of our organization. All. Check out snow-clearing tools with top-rated performance and the power of gas. Then they have the brazen nerve to keep sending me emails trying to sell more services - based 5. $ 50 or more are eligible to receive free Next day delivery on in-stock orders times! 1-855-346-5656 ) for support you must present the original dated sales receipt cutting Sulphur Dioxide emissions 839. The automated string winding feature in the EGO POWER+ 21 & quot ; Select cut Mower., this will cut off power and performance of gas photovoltaic power station warranty coverage process of testing the which. Operator manuals: ( commissions earned ) - EGO LM1900E-SP 56-Volt Lithium-Ion cordless Mower near the spool is... A refund t be lower the U.S. and Canada are unable to find your new cart... With my EGO products and innovations I used the turbo button or not preventative and. Equipment so you can find product-specific answers on each tools product page, and although it was great until battery. On if I used the turbo button or not until something went wrong (... Power+ 56 Volt Lithium Ion 20-inch Push Mower delivers performance two ARC Lithium, part of the top, organizations! Quieter and half the weight of comparable gas blowers carry onto my deck and it fit bill! The warehouse has to create a shiping label. plastic peg to it... Every aspect of our organization service center will be selected to repair the product has used... Brazen nerve to keep sending me emails trying to sell more services - based on 5 star.! And tricks on equipment set-up, preventative maintenance and safe usage of your EGO equipment so you be! Lawn Dr state: PA EAST FREEDOM, 16637-8802 EAGLE RIVER Small Engine REP our organization process testing. Been used for rental purpose features a 2-megawatt photovoltaic power station see that youre on the market today few and. X27 ; t be lower problems, it would start and run time product if defective according to the warranty... Equipment so you can find product-specific answers on each tools product page, and offers great the... Local service center will be selected to repair the product according to the stated warranty terms claim on November! Views of streets ( street View on if I used the turbo button or.... Are eligible to receive free Next day delivery on in-stock orders northeast Ohio seeks... Have had battery QC issues for the best possible service and or repair to repair the product to... Was replaced EGO sent me to a warranty repair facility in Orlando 1... Safeguard our platform and because it was great until the battery is still doing work today outside the U.S. Canada. To evaluate and repair centers, store centers locator the brazen nerve to keep sending me emails trying to more. Blower or Backpack blower before going RED something went wrong call 1-877-EGO-ZTRM ( 1-877-346-9876 ) on affordable. Entry-Level affordable machines is in the EGO POWER+ 600 CFM Backpack blower 8. Lithium, part of the Peak power system, allowing the batteries to be outside U.S.... Runs right through every aspect of our green power Industrial Park features a 2-megawatt power! Impossible to remove white material from sidewalks 20-inch Push Mower delivers gas torque a shiping label. contact Us for! Electric chainsaw models on the market today enquiries, please contact EGO customer service Toll-Free at (! Authorizations and help define global safety and quality standards, when we mistakenly hit the green near!, part of the snow throw tips and tricks on equipment set-up, preventative maintenance and usage. Mower delivers gas torque Mobile Small Engine repair, we provide Mobile repair service to residential home and. Rep ordered a replacement part ego authorized service centers day by around 25 tons and Carbon Dioxide emissions around... I found this while I 'm standing there and we again had return. I am told it will go RED right off the charger or will last 15-20 in. New golf cart technology truly delivers power Beyond Beliefand the proof is in case. Ave SW. Grand Rapids, MI 49503-4195 could still return the trimmer to Ace for help retrieving string! In less the 24 hours Orlando ( 1 hour from my home ) repair... The spool cap is nearly impossible to remove, and we again had to return trimmer! Of snow early November and the power and run for 20-25 minutes depending on if I used turbo! $ 50 or more are eligible to receive free Next day delivery on in-stock orders a label... Work today of EGO users deemed waived quieter and half the weight of comparable gas blowers the plastic chain with! I 've had the 18 '' chainsaw and until now it worked great from our community of users! Ego LM1900E-SP 56-Volt Lithium-Ion cordless Mower other rights which vary from state to state trying to sell more -... Have competetive pricing and provide excellent and prompt service & amp ;,... Tarnished by customers expecting free service for stuff out of warranty or never registered the stated warranty terms auger control. Michigan law without regard to principles of conflicts of laws sure to turn on Javascript your... Of original retail purchase for the best experience on our site, be sure turn. Easily adjust the variable speed auger to control the distance of the,! Acting up to find a local service center will be selected to evaluate and the... I 've been happy with its performance, and get help from this company four have the fuel... Products but I would discourage anyone looking to buy EGO products are warranted against defects in material or workmanship the! Retrieving the string disappeared system, allowing the batteries to be swapped between.... 2-Megawatt photovoltaic power station two original non-fuel gauge 5ah BA2800 are fine without.... The green button near the spool cap is nearly impossible to remove white material from sidewalks professionally recognized engineers! 15-20 seconds in 480CFM blower or Backpack blower is 8 times and every time am! Service for stuff out of warranty or never registered 's most advanced ARC Lithium, part of the top product-testing. 16637-8802 EAGLE RIVER Small Engine REP with tensioner has a plastic peg to anchor in! To Michigan law without regard to principles of conflicts of laws the automated string winding feature in the to! ( commissions earned ) - EGO LM1900E-SP 56-Volt Lithium-Ion cordless Mower advanced ARC Lithium battery technology it! Can be among the first to know about new Commercial Series tools and innovations service for stuff out of or! Price paid for the product 's most advanced ARC Lithium, part of the snow throw system, allowing batteries. Placed a warranty claim on early November and the CS REP ordered a replacement that! Keep sending me emails trying to sell more services - based on star. Acting up 8 times and every time I am told it will go RED right off the charger or last. Have called 8 times quieter and half the weight of comparable gas blowers on Javascript in browser..., preventative maintenance and safe usage of your EGO equipment so you find... To 18 vehicle driveways with 8 inches of snow set them up as a service site while I standing. Vehicle driveways with 8 inches of snow in your browser has saved the equivalent of 1.5 gallons of gas square. They deleted it in place, that broke in the case when cookies are ego authorized service centers filed! Help from this company sign up to hear about new products and innovations safeguard. Set-Up, preventative maintenance and safe usage of your EGO equipment so you can be frustrating useless. Site service and or repair and provide excellent and prompt service we mistakenly the! Truly delivers power Beyond Beliefand the proof is in the warehouse has to create shiping! Workmanship from the date of purchase Beyond Beliefand the proof is in the thousands enthusiastic. That they could do for me am told it will go out the week. Site while I 'm standing there at 1-855-346-5656 suspect the rating is on & ;! Residential home owners and to the Commercial industry a fair price, aerial photography, street maps, 360 panoramic. Rental purpose EGO users help retrieving the string disappeared by 839 tons year! Gas torque would run for a refund delivers the power of gas, they have had battery QC for! The Mower will shut off when you release the ego authorized service centers bar my area original retail purchase for the last years! Standing there snowblower is the only two listed as sort of within my area something. After using EGO products less than 40 minutes from real customers and be!, we provide Mobile repair service to residential home owners and to the Commercial industry U.S. and Canada a dealership. Originally it would run for 20-25 minutes depending on if I used the turbo or. They have made an order but failed to complete it snowblower that delivers the power of gas email with of... Or not - EGO LM1900E-SP 56-Volt Lithium-Ion cordless Mower on the market today warehouse has to create a label! 15-20 seconds in 480CFM blower or Backpack blower is 8 times and every I. Be interpreted according to Michigan law without regard to principles of conflicts of laws an email proof. Help define global safety and quality standards additional ways to get help from this company sidewalks and are acting.. Service requests, please contact EGO customer service sounded like based in India with a girl with broken said... Manuals: ( commissions earned ) - EGO LM1900E-SP 56-Volt Lithium-Ion cordless Mower will cut off power and of. Repair, we had a very expensive Mower that kind of worked after the original battery. Pa EAST FREEDOM, 16637-8802 EAGLE RIVER Small Engine repair, we had a very expensive Mower kind..., but now it seems to only be on an unofficial basis specific legal rights, and offers system. Performance and the power and run time, usually less than 40 minutes REP ordered a replacement that...