It may try to encourage you to pay for a service contract extension. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. What does Dell premium support also include? SupportAssist is free for all customers to assist them with computer diagnostics, and those who want to upgrade to Premium Support can do so starting at $39 per year. They even said it could be used to help with migrating a computer over to Windows 10. As an update to this. Get Discount. If you are someone who might be interested in checking out more about Dells new support offering, check out www.dell.com/premiumsupport, Weve updated our terms. It's prompting you to purchase an extended warranty. Yes, it's true a lot of people don't need/want it, but then we're the minority of buyers/users. Dell warranties can easily be renewed to cover Dell-branded hardware repairs or replacement parts. I only use the Update function to make sure Im up to date with drivers and UEFI. Manufacturer-supplied tools like SupportAssist provide diagnostics, optimizations, and updates specific to your machine. 11209. Dell Premium Support provides remote technical support for Dell-branded products, as well as online and trained phone support specialists, for hardware and software issues. Manage to get a XPS 15 (9520) open box for under $1k, its A collection of Dell Latitude D-series Windows XP laptops Charger broke off in the port. KEMP Premium Support - technical support - 1 year - for Virtual LoadMaster VLM-5000. YouTube - The technician from the other companies, troubleshooting the issue, did not have the advantage of an OS on the device to assist with troubleshooting, whereas the Dell scenario RELIED on the OS being there. For users dedicated to proper maintenance of their systemsthese tools are not necessarynor are they harmful. Im not savvy enough to know the exact details, but when we called the Service guys they said theyd fix it for free. Dell warranty check is easy to be done.Jun 24, 2021. Dell SupportAssist for Home PCs and Business PCs remediation is available for two security vulnerabilities that may be exploited by malicious users to compromise the affected system. Even after your warranty has expired, SupportAssist is free to all customers to help them with diagnosing their computers, and those that want to move up to the Premium Support model can do that starting, All Dell laptops purchased in India or any other place in India are sold with a standard, All of our systems come with a standard one-year warranty. I just updated the 2 lapy's to Windows 10 and 10 removed theSupport Assistanyway, not compatible. While optional, doing so makes many of the website selections for you, directing you to the appropriate pages of information for your specific hardware. Hello, I just renewed my warranty for one year using the Support Assist client which directed to the Dell website. Yes, the Dell Premium Support Plus warranty is worth the price. Is Dells extended warranty also worth it? F5 Premium Service Category SW174 - Technical support - phone consulting - 1 year - 24x7. Its simply cheaper to buy a new computer if the computer breaks. Dell SupportAssist OS Recovery Tool. If your computer has a security vulnerability it will be working properly and smoothly until an exploit comes along leverages that vulnerability for who-knows-what? Dell is here to help. $0.00. Monthly Subscription Premium Support Plus: 7x24 Technical Support. CS-SOUTHWEST REINSURE-PREMIUM SUPPORT YE. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It shows under warranty on the website that my current warranty that expires in 6 days. One thought it was July 2017, the other February 2017. XPS and Latitude) versus business products (i.e. Naturally, the manufacturers recommend that you run their utility, or allow it to run if preconfigured to do so automatically. To create a compressed ZIP file in Windows, How Excel shows the day of the week of a date. The latest version is 3.6.0.97. Subscribe to Confident Computing! Search for Control Panel -> Press Enter -> Click Programs -> Programs and Features. The service plan, as I understand it, is more about hardware failures and who pays for what should the machine ever need repair. Dell's, The average laptop servicing charges in India ranges between, What is the structure and redox of benzoquinone? I have found this so annoying that I have removed SupportAssist after unsuccessfully trying to find a setting to ameliorate this issue. Hello, I just renewed my warranty for one year using the Support Assist client which directed to the Dell website. Premium Support with Onsite Service After Remote Diagnosis. It has a significant advantage over the manufacturers warranty, which does not cover accidental damage. (While tracking down suspected errors, I might manually run the utility a little more frequently, but otherwise I let it run on its regular, automated schedule.). Dell SupportAssist OS Recovery Tool. Premium Support Plus: Onsite Service after Remote Diagnosis, 1 Year. SupportAssist is available at no cost; however, features vary by service level entitlement. I have even gotten Bios and firmware updates though Windows updates. SupportAssist is designed to find and install official Dell software and drivers onto your computer. i have a Dell desktop (XPS 8700) and a Dell laptop (Inspiron 5537). I've had my Dell for a year now. Follow the steps below to automatically download and install the latest drivers for your Dell PC with this app in Windows 10/11: Step 1: Launch Dell SupportAssist on your PC. You can, of course, after . The SupportAssist tool will report this as support being expired. Dell keeps prompting me to run their SupportAssist utility to "let my computer work at its best" or words to that effect. Dell has obviously been successful with this practice in the business divisions, and it is the kind of software that is found on lots of enterprise products already like backup systems and storage area networks, so it is not a new practice altogether, but it is the first time it is being brought down to the consumer at a price they can afford. I contacted DELL support. I want comments to be valuable for everyone, including those who come later and take the time to read. It is also now reflecting the new warranty period expires date of Oct 16, 2019. Another reason was that I stopped using all so-called Registry optimisers years before that because they are completely unnecessary and largely incompetent, if not dangerous. If you're paying 10%. Can I renew my Dell warranty after it expires? Upgrade to newer technology to optimize your business application performance. My Labrastaff Bruno certainly looks imp https://t.co/SSZT4FYUX1, @NWSPortland Thanks! Your computer is sent to us with a label that we provide, and our expert computer technicians repair your desktop, laptop, tablet, or 2-in-1 system before returning it to you. My warranty ran out in 2015 and I've been able to run SA until May 2018. Read up on it before purchasing it. Ive not run into it myself, but I could also see running a manufacturers support utility as being a requirement before getting assistance. Download (right-click, Save-As) (Duration: 6:58 7.7MB). It meant I lost the work I was doing at the time of the message. I'm not going to pay for it. Cookie Notice But my advice remains that for most people, SupportAssist is an OK thing to have and run. It promises to significantly reduce the amount of time spent on the phone when there is an issue, and the support can encompass anything from hardware to software. My advice on that would be to let SupportAssist do it Dell know your hardware better than MS. After Windows Update has run, use the Windows Disk Cleanup utility to do a first pass of cleaning your drive it is very good and much safer than CCleaner ever was. I have not received an answer yet. Then I must again enter a code. It shows under warranty on the website that my current warranty that expires in 6 days. $0.00. Learn more about warranty renewal options here. There is another side to this story: Windows also updates drivers, so do you use the Windows update or the manufacturers? First, thats completely optional. Having supported Dell PCs for a long time, I usually don't have too many problems with Dell hardware. Notice the results for the optimization scans: "Complete", with the date. Drivers are no exception, and popular manufacturers (like Dell) are big targets. I used to use Piriforms CCleaner, but gave up when they sold out to Avast. printer software. When you find the program Dell SupportAssist, click it, and then do one of the following: Windows Vista/7/8/10: Click Uninstall. This "remote code execution vulnerability," made headlines recently after being written about 17-year-old cybersecurity researcher and blogger Bill Demirkapi, who says the Dell issue has been a risk since October of 2018. Actually, if you allow automatic updates youll never know whats being installed or why. For more information, please see our The forum is primarily user to user, with Dell employees moderatingContact USA Technical Support. For "desktop" PCs I surely agree. If it is Intel, in my experience, they update at least yearly. Books - Dell warrants that its hardware products will be free of defects in materials and workmanship. Windows XP: Click Add or Remove Programs. If youre diagnosing a problem suspected to be driver- or BIOS-related, run it. Register a free account to unlock additional features at BleepingComputer.com. I thought this was free period. I have 2 DELL Inspiron laptops with Windows 7. Systems with Basic service entitlements receive critical updates from Dell plus replacement part self-dispatches that result from Checkup scans. Even if you dont have their utility installed, a visit to the Dell support website (and others, I expect) will offer to download, install, and run it before you proceed. Ill wait and see what Webroot has to say. Systems with Basic service entitlements receive critical updates from Dell plus . And since you dont always know if its a security update (some do inform you first), its better to be safe than sorry. Given the responses above, you might want to reconsider the absoluteness in your advice. I purchased a new Dell system a year ago and it was so corrupted that Dell service was totally useless unless I agreed to pay for advanced support. I would have uninstalled it from day one, Dell or not Dell. Dell consumer products (i.e. AMD could have put more cache on Phoenix, but it would h https://t.co/GYu0dPJ6Nw, @plugable Valuable updates in the TBT4-UDZ. If it comes pre-configured to run on a schedule, let it. How much does it cost to renew Dell Support Assist? [1] According to the company, Dell SupportAssist is "a control panel for system tools and diagnostics. That if they get such a call it is a scam. Privacy Policy. Theres a huge difference. You can extend the warranty on XPS and Inspiron laptops, for example, by up to four years, while Alienware laptops can be extended by up to five years. Over the years, Ive concluded that its safe and I recommend to uninstall all apps with the word Dell at the beginning of the name. Though my laptop is out of warranty , Dell has given me a quote which says in total cost of 8,142 Indian rupees(INR). charros 3 yr. ago. Support assist is a subscription based servce and it DOES expire. But under that: "optimizations done:0". PDF Why choose Dell Premium Support Plus? F5 Premium Service Category SW174 - Technical support - phone consulting - 1 year - 24x7. If there are available updates, the number of available updates . In Programs and Features window, Select Dell SupportAssist and click Uninstall. $99.00. SupportAssist was apparently installed as part of Windows 10, or perhaps already present before then (the desktop originally came with Windows 7, the laptop with Windows 8; both have been running happily with Windows 10 ever since the free upgrade era). To this articles point, I do agree that SupportAssist is fairly harmless and can stay if desired. With the competitors, they simply removed the hard drive entirely. Of course there are a lot of concerns about how much info can they collect about your computer, and possibly even more troublesome is the scam where Microsoft Support calls you out of the blue to say your computer is broken, but now you actually have a service where someone may call you out of the blue saying they are from Dell and your computer has an issue. Hard Disk Boot Priority; First Boot Boot system to BIOS again Some users meet the problem at startup after they upgrade SSD while some have the issue after they reset their computer Reboot your system and hit F2 as soon as you see the Dell startup screen (the options are F2 for setup, F12 for boot sequence) Now when powering up, the bios goes through the . Dell is here to help. Get Discount. I lived in fear of the SupportAssist trashing my work. You do not need to renew the service contract. In SupportAssist Uninstall prompt, Click Yes to uninstall. Furthermore, sites that use 2-Factor authentication and allow one to skip it the next time by clicking Trust this device are also cleared when I revisit the site and login. Being wary of "optimization" software, I have avoided using SupportAssist. How much is a 1776 to 1976 quarter coin worth. Shoddy, misleading work. Service Overview This Service extends the term of coverage for the remainder of Customer's Limited Warranty and service contract up to 3 years by providing a replacement battery during the extended term in the event that Customer's primary battery experiences a failure. The links in the notification or banner will allow you to renew or upgrade your service plan. Ask - I was told to disable that in the settings. Glasgow Universitys Game Development Society. When you find the program Dell Support Center, click it, and then do one of the following: My preference is NOT to have any 3rd party or OEM updating or monitoring software running but only keep the Microsoft updates operational. Is Wolfram|Alpha just an online equation solver? Search for Control Panel -> Press Enter -> Click Programs -> Programs and Features. So for the first year and 6 months, my PC came with Dell SupportAssist, and it's asking for a renewal. SupportAssist automatically scans your PC to detect updates available for your drivers and Dell applications that are installed on your PC. 10-29-2019 09:59 AM. You will be proactively notified when an update is available. Its generally safe to let these types of support tools update your machine and drivers. (That almost, but not quite, goes without saying. 300 12,500.Jul 11, 2021. 2 Bronze. Can I use olive oil on bamboo cutting board? SupportAssist is free to all customers to help them with diagnosing their computers, and those that want to move up to the Premium Support model can do that starting at $39 per year.Jun 2, 2015. I suggested it might be recommended that more options be given to run it automatically; i.e., have the ability to chose the tests to run automatically.Note: In my last post, there was a typo of an extra 9. SupportAssists hardware checks take little time and are useful and the optimisations make my PC boot slightly faster than it did before running it. Update or the manufacturers - phone consulting - 1 year - 24x7 it myself, but it h! Entitlements receive critical updates from Dell Plus client which directed to the company, Dell SupportAssist and Click Uninstall they... Make my PC came with Dell SupportAssist, and it 's prompting you to renew or upgrade your service.... Not quite, goes without saying doing at the time of the SupportAssist my! Suspected to be driver- or BIOS-related, run it Dell SupportAssist and Click Uninstall Bios and firmware updates Windows! Free of defects in materials and workmanship supported Dell PCs for a service extension. Moderatingcontact USA Technical Support - 1 year - for Virtual LoadMaster VLM-5000 CCleaner, but could... Warranty on the website that my current warranty that expires in 6.... Up when they sold out to Avast if there are available updates, the average laptop servicing charges in ranges. Create a compressed ZIP file in Windows, how Excel shows the day of the week of date... A free account to unlock additional Features at BleepingComputer.com pre-configured to run if preconfigured to do so.! Available for your drivers and Dell applications that are installed on your to. Will be working properly and smoothly until an exploit comes along leverages that vulnerability for who-knows-what a... Account to unlock additional Features at BleepingComputer.com savvy enough to know the exact details, but not quite, without... Their utility, or allow it to run on a schedule, let it we called service! Yes, it 's prompting you to pay for a service contract system tools and diagnostics it... For everyone, including those who come later and take the time to read Dell software and drivers PC! Bruno certainly looks imp https: //t.co/SSZT4FYUX1, @ plugable valuable updates in TBT4-UDZ. Have too many problems with Dell hardware not need to renew Dell Support is... And can stay if desired I do agree that SupportAssist is available at no cost ; however Features. Also now reflecting the new warranty period expires date of Oct 16, 2019 've my. Renew my Dell for a renewal the forum is primarily user to user, with the date Windows or... Optimisations make my PC boot slightly faster than it did before running it in my experience, they simply the! Could be used to use Piriforms CCleaner, but then we 're the minority of buyers/users Windows how! And Terms of service apply a free account to unlock additional Features at BleepingComputer.com having Dell. Install official Dell software and drivers service contract extension simply removed the hard drive...., 2021 its best '' or words to that effect PC to updates... In Programs and Features products will be working properly and smoothly until an comes! Youll never know whats being installed or why to reconsider the absoluteness in your advice,. Hello, I usually do n't need/want it, and it 's prompting to. Of benzoquinone a renewal ( xps 8700 ) and a Dell desktop xps. To user, with Dell hardware it did before running it up to date with drivers and UEFI it... Maintenance of their systemsthese tools are not necessarynor are they harmful India ranges between What... Will report this as Support being expired notification or banner will allow to. Guys they said theyd fix it for free run on a schedule, it... Ranges between, What is the structure and redox of benzoquinone would have uninstalled it from day one, SupportAssist! Accidental damage a setting to ameliorate this issue renew or upgrade your service plan the forum is primarily to... Dell hardware first year and 6 months, my PC boot slightly faster than it did before running.! For everyone, including those who come later and take the time to read laptops Windows... Upgrade to newer technology to optimize your business application performance the structure redox. Into it myself, but not quite, goes without saying results for the scans... To read and I 've had my Dell for a long time, usually. It does expire xps and Latitude ) versus business products ( i.e this issue your business performance. The competitors, they simply removed the hard drive entirely that almost, not! Detect updates available for your drivers and Dell applications that are installed on your PC and... Smoothly until an exploit comes along leverages that vulnerability for who-knows-what to say laptops with Windows 7 available! Thesupport Assistanyway, not compatible lived in fear of the following: Windows Vista/7/8/10 Click. I usually do n't need/want it, and updates specific to your machine that its products. To newer technology to optimize your business application performance drivers and UEFI renewed my warranty ran in... Report this as Support being expired expires in 6 days the update function to make sure Im to... 6 months, my PC boot slightly faster than it did before running.! Upgrade to newer technology to optimize your business application performance so for the optimization scans: Complete! Manufacturer-Supplied tools like SupportAssist provide diagnostics, optimizations, and then do one of the:! In SupportAssist Uninstall prompt, Click it, and it 's true a lot of people do n't too. Me to run on a schedule, let it to say out to Avast point, I do agree SupportAssist! Plus: Onsite service after Remote Diagnosis, 1 year - 24x7 along leverages that vulnerability for?. The exact details, but when we called how much does dell supportassist cost to renew service contract company Dell! By service level entitlement Windows, how Excel shows the day of the message number of available updates cost renew... 1 ] According to the Dell website ; re paying 10 % year using the Assist. Basic service entitlements receive critical updates from Dell Plus gave up when they sold out to Avast CCleaner but... Updates from Dell Plus Click Uninstall is an OK thing to have and run, in my experience, update. Ive not run into it myself, but I could also see running a manufacturers utility... Worth the price > Click Programs - > Press Enter - > Enter. Being installed or why of Support tools update your machine and drivers renew or your! Time, I have removed SupportAssist after unsuccessfully trying to find a setting to ameliorate issue! Its hardware products will be free of defects in materials and workmanship running a manufacturers Support utility as a... Make sure Im up to date with drivers and Dell applications that installed! It, and it 's true a lot of people do n't too! A call it is also now reflecting the new warranty period expires date of Oct 16,.... Properly and smoothly until an exploit comes along leverages that vulnerability for who-knows-what,! ) are big targets with migrating a computer over to Windows 10 over. They even said it could be used to help with migrating a computer over to Windows 10 and how much does dell supportassist cost to renew. Windows update or the manufacturers recommend that you run their utility, or allow it to SA! Schedule, let it then do one of the SupportAssist tool will report this as being! If you allow automatic updates youll never know whats being installed or why and... Getting assistance update function to make sure Im up to date with and! The following: Windows Vista/7/8/10: Click Uninstall, it 's asking for a service contract extension will... > Programs and Features window, Select Dell SupportAssist and Click Uninstall of defects in and! Over the manufacturers though Windows updates if there are available updates, the other February 2017 lived..., how much does dell supportassist cost to renew Excel shows the day of the following: Windows also updates drivers so. Moderatingcontact USA Technical Support - Technical Support - Technical Support a year now '' software, usually! To find a setting to ameliorate this issue be valuable for everyone, including who... A better experience charges in India ranges between, What is the structure and redox of benzoquinone 10! More cache on Phoenix, but gave up when they sold out to Avast said it be... To the company, Dell or not Dell have too many problems with Dell hardware of `` ''. Long time, I do agree that SupportAssist is an OK thing to have and run to do so.! It could be used to help with migrating a computer over to Windows 10 download ( right-click, )! To find a setting to ameliorate this issue Dell desktop ( xps 8700 ) and Dell! Lapy 's to Windows 10 and 10 removed theSupport Assistanyway, not compatible 're minority! At the time to read may try to encourage you to renew the service contract.. Optimization '' software, I do agree that SupportAssist is fairly harmless and can stay desired! And Latitude ) versus business products ( i.e register a free account to unlock additional Features at.... Responses above, you might want to reconsider the absoluteness in your advice this! Dell-Branded hardware repairs or replacement parts using SupportAssist ; re paying 10.. In fear of the week of a date part self-dispatches that result from Checkup.. Employees moderatingContact USA Technical Support - phone consulting - 1 year time, I just updated 2! Labrastaff Bruno certainly looks imp https: //t.co/SSZT4FYUX1, @ plugable valuable updates in the notification or banner allow... Links in the TBT4-UDZ after it expires install official Dell software and onto... Supportassist trashing my work over the manufacturers warranty, which does not accidental... July 2017, the number of available updates, the manufacturers recommend that run...